YOUR FIRST CHOICE HARDWARE RETAILER
MM HARDWARE
WE ARE 'MM HARDWARE'
We are a South African Black-Owned e-Commerce Retail Hardware with operations all over South Africa. We offer a variety of equipment for commercial, residential, industrial, municipal, specialized service industries, and are open to the public. We have partnered with industry leading manufactures like Ryobi to provide our customers with the highest quality of equipment for projects both big and small.
Our Story
Founded to be a little bit different from other companies
We started our business several years ago with one simple premise in mind: every person deserves top quality at a fair price. We have grown quite a bit since then, but that major principle hasn’t changed. Today we bring to you a wide range of different products inspired by and created using feedback from our customers.
We believe that you shouldn’t have to compromise when it comes to the products you use, so we strive for good design and usability. Our team of skilled and formidable e-commerce expects makes ensure to give you the best online shopping experience.
OUR PARTNERS / SUPPLIERS
Secure Payment
We are certified to receive payments through Zapper, Payfast, Paypal and EFT through OZOW
When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience.
If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions.
Delivery Info
Useful information about delivery and returns
1.1 We will deliver any ordered product throughout the Republic of South Africa.
1.2 MM Hardware does not offer Order collections, however if alternative
arrangements need to be made, please contact the store you on the provided contact details. Only the customer to which the order is registered to will be allowed to collect the order. The customer will need to provide proof of purchase (E-mail Order confirmation) and positive identification upon collection of the order.
1.3 We endeavour to deliver within Two (2) to Three (3) working days, excluding Bricks and Cement, to the designated delivery address.
1.4 MM Hardware delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.
1.5 We make use of a third-party delivery contractors to deliver any Products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a Product is delivered within the said lead time.
1.6. Off loading Zones: The delivery team will offload to a maximum of 2 meters either side of the truck.
1.7. Out of stock delays will be communicated with you, as the online customer and will be delivered without unjustified delay.
1.8. Only the Registered customer or a nominated person may check and sign for goods delivered.
1.9. If the good/s are damaged upon delivery, please do not accept them
and return the same with the delivery vehicle. Kindly indicate on the delivery invoice the goods that were damaged as well as the quantity. This must be countersigned by the delivery truck driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize that any of the goods are defective, please contact us immediately during office hours or email us at mmhardware@axxess.co.za
1.10. Kindly note that depending on the size of your order, you may be subject to more than one delivery. The tax invoice should mirror the order delivered.
1.11. Online Delivery Status
1.11.1 We have the following Delivery status that indicate the status of your order
- Full Order On Its Way – The order is on its way to you.
- Partial Order On Its Way – Part of the order has been delivered, there may be various partial deliveries planned dependent on the size of your order.
- Order Delivered – Fully completed Order has been Delivered.
- Delivery Rescheduled – We may have had some trouble on the road, or no one was home to receive your order, we will take the order back to the our store/warehouse and attempt deliver the next working day.
- Order Cancelled – You have changed your mind and no longer require your order. If your order has not been dispatched for delivery you are eligible for a full refund. If your order however has been dispatched the delivery fee will not be refunded.
2. ONLINE DELIVERY AND HANDLING FEES
2.1. DELIVERY FEES
2.1.1. MM Hardware offers standard local deliveries, please refer to MM Hardware for specific Delivery Fee Schedule as each province differs in delivery charges.
2.1.2. A delivery charge will be applicable and will depend on the distance from the
closet store/warehouse to the customer delivery address, provided.
2.1.3 Additional delivery cost will be applicable for deliveries outside of our delivery zones. Therefore, orders outside our delivery zones will not be processed subject to a delivery quotation approved. You will be prompted on check out.
2.1.4. Delivery fees are non-refundable.
2.2. HANDLING FEES
2.2.1. Bricks, Blocks, Roof Tiles and Cement will incur additional handling fees. These handling fees are to ensure effective and more efficient offloading of these materials at the delivery address / site.
2.2.2. The handling fees are charged in addition to the delivery fee and is based on the quantity ordered by the customer.
2.2.3. The total handling fee will reflect in your check out.
2.2.4. Handling fees are non-refundable.
3. GENERAL ENQUIRIES
You may contact us on 087 147 0458 to reach your closest MM Hardware store or alternatively our emergency Support Office on +27 81 483 5414 or email us on mmhardware@axxess.co.za
Contact Us
Quite easy to reach!!! 👇
Our address
116 LAWN STREET
ROSETTENVILE
JOHANNESBURG
Open hours
Daily 10:00 AM — 7:00 PM